Learning Needs Analysis (LNA) is the process that disciplines one of the most common organizational reflexes: “ Let’s run a training and things will improve. ” Rather than jumping straight to a course or workshop when a problem appears, LNA slows that reaction down and introduces a more structured chain of reasoning: Performance Signal → Performance Gap → Importance Screening → Root Cause Analysis → Intervention Design → Evaluation As Kenney and Reid (1) note, “ the quality of training can be no better than the quality that the analysis permits. ” In other words, the effectiveness of any learning intervention is largely determined before the training itself begins. Training initiatives can fail for several reasons. They may target the wrong problem , focus on the wrong capability , or reach the wrong population . In some cases, the underlying issue is not solvable through training at all. When this happens, organizations invest time and resources in inter...
Reconsidering the psychology of work, learning, and everyday life